1. Review Our 32-Point Cleaning Checklist: Review what's included in your service here.
2. Special Requests: Let us know if there are any areas or tasks that are especially important to you! We’ll do our best to accommodate. 🛁
3. Prepare Your Home: Please put away anything that might block access to surfaces. Our cleaners spend no more than 1 minute per room on tidying. 👚
4. Pets: Share the names of any furry family members — we love to say hello while we’re there! 🐾
5. Entry Instructions:
   If you won’t be home, please let us know in advance how to access your home (key, code, or lockbox info). 🗝️
6. Move In/Move Out Cleans:
   Please confirm your water and electricity are on before your appointment — we’ll need both to clean effectively. 💡
7. Phone Number:
   Make sure we have a good contact number in case we need to reach you during your service.
8. Setting Expectations:
   While we work hard to make your home shine, some surfaces may have wear that can't be fully restored (ex: grout needing reseal, tubs needing re-enameling, scuff marks, sun-damaged blinds, deeply ground-in dirt, etc.). We’ll communicate any limitations during your service. 📣

REMINDER OF OUR KEY POLICIES:

• Appointment Arrival & Preparation
  • Morning appointments begin promptly at 9 AM.
  • All other appointments have a 1-hour arrival window to account for traffic, parking, and other unforeseen delays.
  • Customers are responsible for ensuring that their home is prepared for cleaning, including removing clutter and providing access to the property.
  • If pets are present, customers should notify Maids a la Mode in advance.
  • Water and power must be turned ON before arrival.

  Key Policies Cancellations/Rescheduling

  • All Cleaning Services require 48 hours' notice for changes to avoid a 50% cancellation fee.
  • A 100% full-service fee will be charged for same-day reschedules, cancellations, lockouts, or if utilities are turned off.
  • Services will not be performed if pests, biohazards (urine, feces, blood, etc.), or unsafe conditions are present, and the full-service fee will be charged.
  • One-Time & Initial Cleaning Services require a 50% non-refundable deposit at the time of booking.

  Upon Arrival

  • Cleaning Professionals will assess the home upon arrival. If the home is more heavily soiled or larger than disclosed at booking, the scope of work and pricing may need to be adjusted.
  • Heavy-duty cleaning fees may apply.

  Non-Refundable Deposit & Payment

  • A 50% non-refundable deposit is required for all jobs.
  • An authorization hold will be placed on your account 1 day before your scheduled service. The final charge will be processed on the day of service.

  Vacuum Policy

  • Customers must provide a corded, upright vacuum for service. Battery-operated or stick vacuums are not permitted.

  Limitations on Service Cleaning services cannot be performed if any of the following are present:

  • Aggressive animals
  • Pests (fleas, cockroaches, spiders, rodents, etc.)
  • Biohazards (human or animal waste or bodily fluids)
  • Severe damage, excessive clutter, or any other unsafe or hazardous conditions
  • Disconnected utilities
  • If we are unable to access the home If any of these conditions are discovered upon arrival, we will not be able to perform your service, and the full-service fee will be charged.

  Clutter Prior to a cleaning engagement (referred to herein as a “Project”), Customers must pick up all non-decorative items from the floor and furniture that is not normally used to store items. Cleaning Professionals typically do not allocate more than 1 minute per room to organize and may pile any clutter in one area and clean around it.​

View Full Terms of Service Here

Thank you and we look forward to seeing you soon!