Frequently Asked Questions
you have questions ... we have answers!
- Flat-rate pricing is available for homes of reasonable cleanliness levels.
- Our clients are encouraged to share accurate information regarding their homes’ sizes and conditions in advance of their appointment.
- Your cleaners may need more time and ‘heavy-duty’ rates to clean your home if it’s larger or messier than previously discussed.
- Your team may include heavy-duty fees for, particularly demanding home cleaning jobs or spacious homes.
- The pros may have to adjust their approach, prioritize cleaning tasks, or reduce the scope of work if your home is dirtier or larger than average.
We’re here to serve you. Just tell us what day best fits your schedule and we will do our best to accommodate you. Or, you can log into your account to make changes to your appointment.
Our Happy Guarantee
Every clean is backed by our 100% Happy Guarantee. If you're not happy, we're not happy. It's as simple as that. If any aspect of your cleaning was not completed, please let us know within 24 hours of your service and your Cleaning Professional will come back to correct it as soon as possible.