These terms of service constitute a legally binding agreement (the “Agreement”) between you and Maids a la Mode, Inc. (“Maids a la Mode,” “we,” “us,” or “our”) governing your use of the Maids a la Mode application, website, and technology.

Scope of Work We provide fixed-rate pricing based upon a list of tasks to be completed by a Cleaning Professional. That list of tasks is referred to herein as a “Scope of Work.”

Our fixed-rate pricing assumes the Customer’s home meets reasonable levels of cleanliness and that we have been provided accurate information to formulate pricing. We are unable to perform a walk-through to verify the size and condition of homes before service. If a Cleaning Professional arrives and a home is dirtier than average or larger than indicated, the Customer may be given the option to extend the length of service at our then-current hourly rate (provided time is available on the Cleaning Professional’s schedule) or to reduce the scope of their work and prioritize according to the time allowed.

This agreement confirms that you, the customer, have read and agreed to the Terms of Service outlined by Maids a la Mode. By signing below, you acknowledge your understanding and acceptance of the policies detailed herein.

Appointment Arrival & Preparation

• Morning appointments begin promptly at 9 AM.
• All other appointments have a 1-hour arrival window to account for traffic, parking, and other unforeseen delays.
• Customers are responsible for ensuring that their home is prepared for cleaning, including removing clutter and providing access to the property.
• If pets are present, customers should notify Maids a la Mode in advance.
• Water and power must be turned ON before arrival.

Key Policies Cancellations/Rescheduling

• All Cleaning Services require 48 hours' notice for changes to avoid a 50% cancellation fee.
• A 100% full-service fee will be charged for same-day reschedules, cancellations, lockouts, or if utilities are turned off.
• Services will not be performed if pests, biohazards (urine, feces, blood, etc.), or unsafe conditions are present, and the full-service fee will be charged.
• One-Time & Initial Cleaning Services require a 50% non-refundable deposit at the time of booking.

Upon Arrival

• Cleaning Professionals will assess the home upon arrival. If the home is more heavily soiled or larger than disclosed at booking, the scope of work and pricing may need to be adjusted.
• Heavy-duty cleaning fees may apply.

Non-Refundable Deposit & Payment

• A 50% non-refundable deposit is required for all jobs.
• An authorization hold will be placed on your account 1 day before your scheduled service. The final charge will be processed on the day of service.

Vacuum Policy

• Customers must provide a corded, upright vacuum for service. Battery-operated or stick vacuums are not permitted.

Limitations on Service Cleaning services cannot be performed if any of the following are present:

• Aggressive animals
• Pests (fleas, cockroaches, spiders, rodents, etc.)
• Biohazards (human or animal waste or bodily fluids)
• Severe damage, excessive clutter, or any other unsafe or hazardous conditions
• Disconnected utilities
• If we are unable to access the home If any of these conditions are discovered upon arrival, we will not be able to perform your service, and the full-service fee will be charged.

Clutter Prior to a cleaning engagement (referred to herein as a “Project”), Customers must pick up all non-decorative items from the floor and furniture that is not normally used to store items. Cleaning Professionals typically do not allocate more than 1 minute per room to organize and may pile any clutter in one area and clean around it.

Customer Responsibilities Customers must provide a safe workplace for Cleaning Professionals. Customers are responsible for restraining or removing animals from the home or office before a Cleaning Professional's arrival. If a Customer restrains an animal in a room, the Cleaning Professional is not required to clean that room unless the pet is in a crate or cage. Neither Cleaning Professionals nor Maids a la Mode may be held responsible for anything related to pets.

Customers must ensure that all electrical equipment is in safe working order, there are no dangerous environments (such as live exposed electricity), and there are no unannounced persons at each Project location.

Limitations on Services Maids a la Mode reserves the right to cancel Services for any reason.

Cleaning Professionals exercise reasonable care when cleaning. Maids a la Mode is not liable for damage caused by normal wear and tear, rug or carpet snags, improper installation of items, or artwork, collectibles, or family heirlooms valued over $200 that are not disclosed at the time of booking.

If any damage or perceived damage is noticed after a Cleaning Professional has left, the customer must notify Maids a la Mode within 24 hours of the scheduled cleaning. Maids a la Mode will work to resolve the issue reasonably. Limitations on Cleaning Professional responsibilities include but are not limited to the following:

• Carpet & Rug Snags
• Broken Blinds
• Improperly hung pictures/decorations/mirrors
• Artwork, Collectibles, or Family Heirlooms valued over $200
• Woodwork, Vintage/Antique Wood Furniture, and Furniture with Special Instructions
• Customers must discuss furniture care needs if special attention is needed. Customers may supply specific cleaning products for certain furniture.
• Cleaning Professionals need electricity and water. If utilities are turned off, a Customer may reschedule when they are restored, but a 100% late cancellation fee will apply if they are off upon arrival.
• Cleaning Professionals have 2-step ladders sufficient for most first-floor windows, ceiling fans, and upper shelves but do not climb higher for liability reasons.
• Cleaning Professionals do not move heavy appliances and furniture, but will clean around and underneath where reachable.
• Cleaning Professionals will not clean animal feces, urine, bodily fluids, or biohazardous waste.

Ratings Customers may rate and provide feedback on Cleaning Professionals and each Project. Customers agree to provide accurate information and discuss concerns with Maids a la Mode before submitting low ratings. Maids a la Mode will attempt to resolve issues within two business days.

Payment Processing When a Customer books a service, a credit card hold is placed on their account 1 day before service. Within 24 hours of the booking, Maids a la Mode will process payment for the full service amount.

No Solicitation Customers agree not to solicit Cleaning Professionals for home-related services. If a Customer hires a Cleaning Professional directly, they must pay Maids a la Mode a $5,000 Referral Fee.

Cleaning Professionals also agree not to contract directly with Customers outside of Maids a la Mode within 12 months of their last Project through Maids a la Mode. If they do, they must pay Maids a la Mode 50% of the revenue generated from that work.

Indemnification You will defend, indemnify, and hold Maids a la Mode harmless from any claims, losses, or expenses arising from your use of our services.

Limitation of Liability Maids a la Mode is not liable for incidental, special, punitive, or consequential damages arising from services.

Dispute Resolution & Arbitration Disputes must be resolved through binding arbitration in accordance with the Federal Arbitration Act.

General This Agreement shall be governed by the laws of Alabama without regard to choice of law principles.